HOTFIX for Issues in Pixajoy Editor 3.5

Facing the problem of missing elements (frame/background/scrapbook/mask) and lag after upgrading  Pixajoy Editor? Not to worry, we have worked out a solution to overcome the issue – a HOTFIX.

Kindly follow the steps below:

  1. Launch Pixajoy Editor and open any existing project. Once your project is open, click File (top-left of the window). Click Preferences…. UN-CHECK the Automatically Check For Updates option. Click OK.
  2. Close the project.
  3. Now, click CREATE New Project and then click Check for Updates.
  4. UPDATE Products, App Data and Application 4.2.0 (if available) . This is a MUST to ensure no occurrence of  unwanted issues.
  5. After downloading, either double click to open or extract the Installer and install.
  6. The problem should now be fixed! Yay!


Thank you for kind cooperation and happy photo book-making!

31 thoughts on “HOTFIX for Issues in Pixajoy Editor 3.5

  1. After click for the uncheck for the automatic check for update,is it mean I can update again the pixajoy editor,if update,some scrapbook,background…. Will missing,I can’t get the full version of all the element ,isit?

    1. Dear Goh Seok Lian,

      We have already update our Pixajoy Editor to version 4.1.0. Kindly try to do update on Pixajoy Editor to the latest version to solve the update element take long time issue.

      Thank you.

  2. hello pixajoy editor, i didn’t find the the book type of free Pixajoy 36pages mini square soft cover photobook (6″x6″) ) at the update, how do i solve this problem? thank you.

    1. Hi Shavonne,

      Kindly open Pixajoy Editor, click “Create new project” and at next screen click at “Check for updates” button (at bottom left). Select the items “Mini Photo Book” to update and click Install button.

      Hope this helps.

  3. Hi, an error stating “cannot allocate the memory of the picture…” occurred while i’m trying to send the files. What should i do? thank you

      1. hi Pixajoy, i’m also facing the same problem, the size of the photo is 25.5mb but keep failed to allocate, can i know what happened for it?

        1. I have also clicked the “Check Project” before I sent it and it showed “no problems found”. However, the problem is still facing.

  4. Hi ! I failed to upload the pictures . Tried many times but unable to transfer the files. Pls help

  5. My on going projects are missing font of Baskerville Old Face and a background after updating pixajoy.
    I already did the HOTFIX but when I open my on going projects, the elements are still missing. It will be troublesome to change all the fonts of my already done pages of the project.

    please help.

    thank you.

    1. Hi Hazwani Hanum,

      Have you install Baskerville Old Face into Windows Font folder? For missing background, please go to Create New Projects > click Check For Updates button (at bottom left). Select Background and click Install.

      Hope this helps.

      1. Thank you for the fast reply. I will install the font. for the background, when I clicked check for updates, it came out as no updates available afetr finishing searchng for updates. I had just auto update Pixajoy last night.
        My ongoing projects still has missing background.

        Thank you.

  6. Hi,
    I couldn’t find the product of photo print under pixajoy editor after I had click the update button.
    Please advise ASAP.

  7. I have downloaded the software but couldnt find the pixajoy icon to start a project . It said it was in winrar and i have extracted it. Still nothing. Pls advice. ASAP

  8. hi
    i’ve downloaded, installed n updated Pixajoy Editor without any problem.
    however, everytime i want to add pictures (click “+”), it shuts down

    need assistance to solve this issue


    1. Hi Azrin,

      Could you let us know that your PC is direct shut down after click the “+” button or shut down while uploading the photo after click the “+” button?

      Thank you.

    1. Hi Carol,

      The photo file size only can be checked after you have successful submitted your order file. During upload your order file, please choose “Send Order Via Mail”, and follow this tutorial to upload your saved files through at

      Note: File size can be checked by refer to the tutorial as above in page 4 after zip the files into a folder.

      Please note: Do not rename project.

      Hope this helps.

      Thank you.

  9. The editor is not updating, it shows that new frames n fetures are available but when i chek the boxes and update it takes too much time and says connection timed out. please suggest the solution for this problem .thanks

  10. failed to save picture in online editor for frame print. I’m using mozila but still can’t save or preview the picture. Help me! <3 pixajoy xoxo

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